Titan Support Center.

Titan icon is missing from your browser toolbar

1. 1.Click the puzzle piece icon (Extensions) in your browser toolbar.
2. 2.Find Titan in the list and click the pin icon to pin it to your toolbar.
3. 3.If Titan isn't in the list, open your browser extension manager and check if it's installed and enabled.

Side panel does not open on WFT

1. 1.Make sure you are on wft.homedepot.com. Titan only activates on this domain.
2. 2.Click the Titan icon in your toolbar to open the panel manually.
3. 3.Try the keyboard shortcut: Ctrl+Shift+Space (Mac: Cmd+Shift+Space).
4. 4.If none of these work, try disabling and re-enabling Titan from your browser extension manager.

Titan panel shows 'Not on WFT' even when I'm on WFT

1. 1.Verify the URL in your browser address bar shows wft.homedepot.com.
2. 2.Try a hard refresh of the WFT page (Ctrl+Shift+R or Cmd+Shift+R on Mac).
3. 3.Log out of WFT and log back in, then reopen the Titan panel.

Sync button is greyed out or shows a cooldown timer

1. 1.Titan enforces a 5-minute cooldown between syncs. Wait for the timer in the panel to reach 0:00.
2. 2.If you have hit the 7 syncs/day limit, wait until midnight. The counter resets automatically.
3. 3.Your remaining syncs and reset time are shown in the Titan side panel.

Shifts are not appearing in Google Calendar after sync

1. 1.Open Google Calendar and look for 'Home Depot Work Schedule' in the calendar list on the left sidebar.
2. 2.If it's there but hidden, click the circle next to it to show the calendar.
3. 3.If 'Home Depot Work Schedule' is missing entirely, disconnect and reconnect your Google account in Titan settings.
4. 4.Try syncing again after confirming the calendar is visible.

Schedule shows wrong times or dates

1. 1.Check that your device clock and timezone are set correctly. Google Calendar uses your local timezone.
2. 2.Navigate to the WFT schedule page (not the app home screen) before syncing.
3. 3.If times are consistently off by a fixed number of hours, check your Google Calendar timezone settings.

Old shifts are still in my calendar after a schedule change

1. 1.Run a fresh sync from the WFT schedule page. Titan needs to see your current schedule to remove old shifts.
2. 2.Titan syncs a 30-day window. Shifts outside this window may not be auto-removed.
3. 3.For a clean slate, you can delete the Home Depot Work Schedule calendar in Google Calendar and run a fresh sync.

Google Calendar shows "Access Denied" or auth error

1. 1.Look at the end of the error message for a code and find it on the error codes page. If you only see "error 403" with no code, you are on a version older than 1.6.0: remove Titan from your browser and install it again before the next step.
2. 2.Most often the code is G-PERMISSION. Click Sync Schedule again and, on Google's screen, tick the Google Calendar box (or "Select all") before pressing Continue.
3. 3.If the code is G-BLOCKED, the account is probably a work, school or supervised one. Connect a personal Gmail account in Titan Settings instead.
4. 4.If the code is G-NO-CALENDAR, open calendar.google.com once while signed in to that account, then sync again.
5. 5.For a sign-in that expired or didn't finish (G-SIGNIN, G-CANCELLED, G-SIGNIN-FAILED), click Sync Schedule again. If it keeps happening, open Titan Settings, click Disconnect Google Calendar, then Connect Google Calendar.

A Google sign-in window opened by itself

1. 1.This happened on versions before 1.6.0 when you opened Titan Settings after your Google sign-in had run out.
2. 2.From 1.6.0, the Google sign-in window only opens when you click something in Titan, such as Sync Schedule.
3. 3.Update Titan to 1.6.0 or newer. It is safe to close a sign-in window you did not ask for.

My calendars are not listed under "Sync To Calendar" in Settings

1. 1.The calendar list needs a fresh Google sign-in. Titan no longer opens the sign-in window by itself, so it waits for you.
2. 2.In Titan Settings, click "Load my calendars" under "Sync To Calendar".
3. 3.Sign in on Google's screen, tick the Google Calendar box and press Continue.
4. 4.Choose the calendar you want your shifts in.

How to fully reset Titan

1. 1.Open your browser extension manager (for example, chrome://extensions, edge://extensions, or about:addons in Firefox).
2. 2.Find Titan and click Details.
3. 3.Scroll down to Extension options and click Clear site data if available, or use the Remove button.
4. 4.Reinstall Titan from the extension store.
5. 5.Reconnect your Google account and run a fresh sync.

Resetting Titan clears all locally stored data including your LDAP ID, Google account connection, and sync history. Your Home Depot Work Schedule calendar events in Google Calendar are not affected.