Titan error codes.

When something goes wrong, Titan tells you what happened. The message ends with a short code. Find that code here to see what it means and how to fix it.

Titan wasn't given permission to use your Google Calendar. Click Sync Schedule again and, on Google's screen, tick the Google Calendar box (or "Select all") before pressing Continue. (Code: G-PERMISSION)

An example message. The highlighted part at the end is the code.

Find your code

Google Calendar

G-PERMISSIONCalendar permission not granted
G-NO-CALENDARGoogle Calendar never opened on this account
G-BLOCKEDGoogle blocked access for this account
G-BUSYToo many requests to Google
G-SIGNINGoogle sign-in expired
G-CANCELLEDGoogle sign-in cancelled
G-TIMEOUTGoogle sign-in timed out
G-SIGNIN-FAILEDGoogle sign-in failed
G-NOT-FOUNDCalendar not found
G-SERVERGoogle Calendar is having problems
G-UNKNOWNUnexpected Google Calendar error

Workforce Tool

W-SIGNINNot signed in to Workforce Tool
W-NOT-FOUNDSchedule not found
W-BUSYToo many requests to Workforce Tool
W-SERVERWorkforce Tool is having problems
W-UNKNOWNUnexpected Workforce Tool error

General

NET-OFFLINENo internet connection

No code, only "error 403"? See what to do.

Seeing "error 403"?

With no code after it

If the message says only "Error 403" or "Google API error: 403", you are on an older version of Titan. From version 1.6.0, Titan explains the problem in plain words and adds a code.

1Remove Titan from your browser.
2Install it again. This gets you the newest version and clears the stuck sign-in.
3Click Sync Schedule. On Google's screen, tick the Google Calendar box (or "Select all") before pressing Continue.

Your shifts already in Google Calendar stay where they are. Install links are on the home page.

What a 403 can mean

"403" is Google's way of saying no, without saying why. It can mean four different things. Titan 1.6.0 and newer works out which, and the code at the end of the message tells you:

G-PERMISSION: The Google Calendar box wasn't ticked when you signed in.; The most common one. Sign-in looked like it worked, but every sync fails.
G-NO-CALENDAR: This Google account has never opened Google Calendar.; Usual on a new Google account, or one only ever used for email.
G-BLOCKED: The account isn't allowed to use tools like Titan.; Usual on a work, school or supervised account.
G-BUSY: Too many requests in a short time.; It worked before, and it works again after a few minutes.

Google Calendar

Codes starting with G- are about your Google account or Google Calendar.

G-PERMISSIONCalendar permission not granted

Why it happens

When you sign in, Google shows a screen listing what Titan is asking for. On that screen, Google Calendar is an optional checkbox. If the box is left unticked, sign-in still finishes, but Titan has no permission to add shifts to your calendar.

Titan wants access to your Google Account

Select all

See, edit, share, and permanently delete all the calendars you can access using Google Calendar

CancelContinue

Google's screen looks something like this. Tick the box on the Google Calendar line, then press Continue.

It is easy to miss, and it depends on what Google shows for your account. That is why Titan can work for one person and not for another who followed the same steps.

How to fix it

1Open Workforce Tool (wft.homedepot.com) and click Sync Schedule in Titan.
2Google's sign-in window opens. Choose your Google account.
3On the next screen Google lists what Titan is asking for, with a small checkbox beside Google Calendar. Tick that box. If you see "Select all", ticking that works too.
4Press Continue.
5Your shifts should now sync. If they don't appear, click Sync Schedule once more.

On a version of Titan older than 1.6.0?Older versions showed a bare "error 403" on every sync and kept the stuck sign-in. Remove Titan from your browser and install it again first, then follow the steps above.

G-NO-CALENDARGoogle Calendar never opened on this account

This Google account hasn't used Google Calendar yet. Open calendar.google.com once while signed in to it, then sync again. (Code: G-NO-CALENDAR)

Why it happens

Google told Titan that this account has never used Google Calendar, so there is no calendar yet to add shifts to. It is common on a new Google account, or one that has only ever been used for email.

How to fix it

1In the same browser, go to calendar.google.com.
2Check the account picture in the top right corner. It must be the same Google account you connected to Titan.
3Let the calendar load once. If Google shows a welcome screen, finish it.
4Go back to Workforce Tool and click Sync Schedule.

G-BLOCKEDGoogle blocked access for this account

Google blocked Titan from using the calendar on this account. Work, school and supervised accounts often do this. Try connecting a personal Gmail account in Settings. (Code: G-BLOCKED)

Why it happens

Google refused the request, and the reason wasn't a missing permission, an unused calendar or too many requests. That usually means the account has rules set by someone else: an employer, a school, or a parent managing a supervised account.

How to fix it

1Think about which Google account you connected. Accounts from a job or a school, and supervised accounts (such as a child's account managed by a parent), often don't allow tools like Titan.
2Open Titan Settings and click Disconnect Google Calendar.
3Click Connect Google Calendar and choose a personal Gmail account instead.
4Go back to Workforce Tool and click Sync Schedule.
5If you need to use the blocked account, only the person who manages it (an administrator or a parent) can allow Titan.

G-BUSYToo many requests to Google

Google is limiting requests right now. Wait a few minutes, then sync again. (Code: G-BUSY)

Why it happens

Google limits how many requests it accepts in a short time. Titan reached that limit. It clears by itself.

How to fix it

1Wait about five minutes. Clicking Sync Schedule over and over makes the wait longer.
2Click Sync Schedule once.
3If it still shows this code after an hour, email us with the code.

G-SIGNINGoogle sign-in expired

Your Google sign-in has expired. Click Sync Schedule again to sign back in. (Code: G-SIGNIN)

Why it happens

A Google sign-in only lasts a short while. Yours ran out, so Google stopped accepting Titan's requests until you sign in again.

How to fix it

1Click Sync Schedule again.
2When Google's window opens, choose your account and press Continue.
3This is normal. Google sign-ins run out from time to time, and nothing is broken.

G-CANCELLEDGoogle sign-in cancelled

Google sign-in was closed before it finished. Try again and press Continue on Google's screen to let Titan add shifts to your calendar. (Code: G-CANCELLED)

Why it happens

Google's window was closed, or Cancel was pressed, before sign-in finished. Titan can't add shifts until you press Continue there.

How to fix it

1Click Sync Schedule again.
2Keep Google's window open until it closes by itself.
3Choose your account, tick the Google Calendar box and press Continue.

G-TIMEOUTGoogle sign-in timed out

Google sign-in took longer than 5 minutes and was stopped. Try again and finish signing in when the Google window opens. (Code: G-TIMEOUT)

Why it happens

Titan waits up to 5 minutes for you to finish on Google's screen. After that it stops waiting, so a half-finished sign-in isn't left open.

How to fix it

1Click Sync Schedule again.
2Finish signing in within 5 minutes. If you can't see Google's window, it may be hidden behind your other windows.
3Choose your account, tick the Google Calendar box and press Continue.

G-SIGNIN-FAILEDGoogle sign-in failed

Google sign-in didn't finish properly. Try again. If it keeps happening, open Titan Settings, disconnect Google Calendar and connect it again. (Code: G-SIGNIN-FAILED)

Why it happens

Google's sign-in ended without giving Titan what it needs to connect. It is usually a one-off, for example when the window is interrupted part way through.

How to fix it

1Click Sync Schedule again.
2If it fails again, open Titan Settings and click Disconnect Google Calendar.
3Click Connect Google Calendar and sign in again.
4Still failing? Email us with the code.

G-NOT-FOUNDCalendar not found

Titan couldn't find the calendar it syncs to. It may have been deleted. Open Titan Settings and choose a calendar under "Sync To Calendar", then sync again. (Code: G-NOT-FOUND)

Why it happens

Titan remembers which calendar it syncs to. Google says that calendar no longer exists, most often because it was deleted in Google Calendar.

How to fix it

1Open Titan Settings.
2Find "Sync To Calendar". If your calendars aren't listed, click "Load my calendars" and sign in to Google.
3Choose the calendar you want your shifts in, or leave it on Auto and Titan will make a new "Home Depot Work Schedule" calendar.
4Go back to Workforce Tool and click Sync Schedule.

G-SERVERGoogle Calendar is having problems

Google Calendar is having trouble right now. Nothing is wrong on your end. Try again in a few minutes. (Code: G-SERVER)

Why it happens

Google's own systems reported a problem. It is on Google's side and normally passes within minutes.

How to fix it

1Wait a few minutes. The problem is at Google, so there is nothing to change on your side.
2Click Sync Schedule again.

G-UNKNOWNUnexpected Google Calendar error

Google Calendar returned an unexpected error. Try again, and if it keeps happening, disconnect and reconnect Google Calendar in Titan Settings. (Code: G-UNKNOWN)

Why it happens

Google answered with an error Titan doesn't recognise. It isn't one of the known causes on this page.

How to fix it

1Click Sync Schedule again.
2If it keeps happening, open Titan Settings, click Disconnect Google Calendar, then Connect Google Calendar.
3Still failing? Email us the whole message, including the code and anything written after it in the brackets.

Workforce Tool

Codes starting with W- are about reading your schedule from wft.homedepot.com.

W-SIGNINNot signed in to Workforce Tool

Titan couldn't read your schedule because you're not signed in to Workforce Tool. Sign in at wft.homedepot.com, refresh that page, then sync again. (Code: W-SIGNIN)

Why it happens

Titan reads your schedule through the Workforce Tool page you are signed in to. If you have been signed out, or your sign-in there has run out, Workforce Tool stops answering Titan.

How to fix it

1Open wft.homedepot.com and sign in the way you normally do.
2Refresh the page and check that you can see your schedule.
3Click Sync Schedule in Titan.

W-NOT-FOUNDSchedule not found

Workforce Tool couldn't find a schedule for your employee ID. Check that your LDAP ID is correct in Titan Settings, then sync again. (Code: W-NOT-FOUND)

Why it happens

Titan asks Workforce Tool for the schedule that belongs to the LDAP ID saved in Settings. Workforce Tool had no schedule for that ID, which usually means the ID is mistyped.

How to fix it

1Open Titan Settings and find your LDAP ID.
2Check that it matches the ID you use to sign in to Workforce Tool, with no extra spaces or missing letters. Correct it if needed.
3Open wft.homedepot.com and check that it shows a schedule for you.
4Click Sync Schedule in Titan.

W-BUSYToo many requests to Workforce Tool

Workforce Tool is limiting requests right now. Wait a few minutes, then sync again. (Code: W-BUSY)

Why it happens

Workforce Tool limits how many requests it accepts in a short time. Titan reached that limit. It clears by itself.

How to fix it

1Wait about five minutes. Clicking Sync Schedule over and over makes the wait longer.
2Click Sync Schedule once.

W-SERVERWorkforce Tool is having problems

Workforce Tool is having trouble right now. Nothing is wrong on your end. Try again in a few minutes. (Code: W-SERVER)

Why it happens

Workforce Tool's own systems reported a problem. It is on Home Depot's side, not yours.

How to fix it

1Wait a few minutes. The problem is with Workforce Tool, so there is nothing to change on your side.
2Check that wft.homedepot.com opens and shows your schedule.
3Click Sync Schedule again.

W-UNKNOWNUnexpected Workforce Tool error

Workforce Tool returned an unexpected error. Refresh the wft.homedepot.com page and sync again. (Code: W-UNKNOWN)

Why it happens

Workforce Tool answered with an error Titan doesn't recognise. Refreshing the page fixes most of these.

How to fix it

1Refresh the wft.homedepot.com page.
2Check that you are still signed in and can see your schedule.
3Click Sync Schedule in Titan.
4Still failing? Email us the whole message, including the code and anything written after it in the brackets.

General

Not about Google or Workforce Tool.

NET-OFFLINENo internet connection

Titan couldn't reach the internet. Check your connection, then sync again. (Code: NET-OFFLINE)

Why it happens

Titan tried to reach Workforce Tool or Google and got no answer at all. That happens when your computer is offline, or the connection dropped for a moment.

How to fix it

1Check that your Wi-Fi or data is on.
2Open any other website to make sure the internet is working.
3Click Sync Schedule again.

Still stuck?

Email the whole message you saw, including the code at the end. The code tells us exactly what went wrong, so we can help faster.

Email chance@titanwft.net

You can also check the Support Center or the FAQ.

Seeing "error 403"?

With no code after it

If the message says only "Error 403" or "Google API error: 403", you are on an older version of Titan. From version 1.6.0, Titan explains the problem in plain words and adds a code.

1Remove Titan from your browser.
2Install it again. This gets you the newest version and clears the stuck sign-in.
3Click Sync Schedule. On Google's screen, tick the Google Calendar box (or "Select all") before pressing Continue.

Your shifts already in Google Calendar stay where they are. Install links are on the home page.

What a 403 can mean

"403" is Google's way of saying no, without saying why. It can mean four different things. Titan 1.6.0 and newer works out which, and the code at the end of the message tells you:

G-PERMISSION: The Google Calendar box wasn't ticked when you signed in.; The most common one. Sign-in looked like it worked, but every sync fails.
G-NO-CALENDAR: This Google account has never opened Google Calendar.; Usual on a new Google account, or one only ever used for email.
G-BLOCKED: The account isn't allowed to use tools like Titan.; Usual on a work, school or supervised account.
G-BUSY: Too many requests in a short time.; It worked before, and it works again after a few minutes.

Google Calendar

Codes starting with G- are about your Google account or Google Calendar.

G-PERMISSIONCalendar permission not granted

Why it happens

Titan wants access to your Google Account

Select all

See, edit, share, and permanently delete all the calendars you can access using Google Calendar

CancelContinue

Google's screen looks something like this. Tick the box on the Google Calendar line, then press Continue.

It is easy to miss, and it depends on what Google shows for your account. That is why Titan can work for one person and not for another who followed the same steps.

How to fix it

1Open Workforce Tool (wft.homedepot.com) and click Sync Schedule in Titan.
2Google's sign-in window opens. Choose your Google account.
3On the next screen Google lists what Titan is asking for, with a small checkbox beside Google Calendar. Tick that box. If you see "Select all", ticking that works too.
4Press Continue.
5Your shifts should now sync. If they don't appear, click Sync Schedule once more.

G-NO-CALENDARGoogle Calendar never opened on this account

This Google account hasn't used Google Calendar yet. Open calendar.google.com once while signed in to it, then sync again. (Code: G-NO-CALENDAR)

Why it happens

Google told Titan that this account has never used Google Calendar, so there is no calendar yet to add shifts to. It is common on a new Google account, or one that has only ever been used for email.

How to fix it

1In the same browser, go to calendar.google.com.
2Check the account picture in the top right corner. It must be the same Google account you connected to Titan.
3Let the calendar load once. If Google shows a welcome screen, finish it.
4Go back to Workforce Tool and click Sync Schedule.

G-BLOCKEDGoogle blocked access for this account

Google blocked Titan from using the calendar on this account. Work, school and supervised accounts often do this. Try connecting a personal Gmail account in Settings. (Code: G-BLOCKED)

Why it happens

How to fix it

1Think about which Google account you connected. Accounts from a job or a school, and supervised accounts (such as a child's account managed by a parent), often don't allow tools like Titan.
2Open Titan Settings and click Disconnect Google Calendar.
3Click Connect Google Calendar and choose a personal Gmail account instead.
4Go back to Workforce Tool and click Sync Schedule.
5If you need to use the blocked account, only the person who manages it (an administrator or a parent) can allow Titan.

G-BUSYToo many requests to Google

Google is limiting requests right now. Wait a few minutes, then sync again. (Code: G-BUSY)

Why it happens

Google limits how many requests it accepts in a short time. Titan reached that limit. It clears by itself.

How to fix it

1Wait about five minutes. Clicking Sync Schedule over and over makes the wait longer.
2Click Sync Schedule once.
3If it still shows this code after an hour, email us with the code.

G-SIGNINGoogle sign-in expired

Your Google sign-in has expired. Click Sync Schedule again to sign back in. (Code: G-SIGNIN)

Why it happens

A Google sign-in only lasts a short while. Yours ran out, so Google stopped accepting Titan's requests until you sign in again.

How to fix it

1Click Sync Schedule again.
2When Google's window opens, choose your account and press Continue.
3This is normal. Google sign-ins run out from time to time, and nothing is broken.

G-CANCELLEDGoogle sign-in cancelled

Google sign-in was closed before it finished. Try again and press Continue on Google's screen to let Titan add shifts to your calendar. (Code: G-CANCELLED)

Why it happens

Google's window was closed, or Cancel was pressed, before sign-in finished. Titan can't add shifts until you press Continue there.

How to fix it

1Click Sync Schedule again.
2Keep Google's window open until it closes by itself.
3Choose your account, tick the Google Calendar box and press Continue.

G-TIMEOUTGoogle sign-in timed out

Google sign-in took longer than 5 minutes and was stopped. Try again and finish signing in when the Google window opens. (Code: G-TIMEOUT)

Why it happens

Titan waits up to 5 minutes for you to finish on Google's screen. After that it stops waiting, so a half-finished sign-in isn't left open.

How to fix it

1Click Sync Schedule again.
2Finish signing in within 5 minutes. If you can't see Google's window, it may be hidden behind your other windows.
3Choose your account, tick the Google Calendar box and press Continue.

G-SIGNIN-FAILEDGoogle sign-in failed

Google sign-in didn't finish properly. Try again. If it keeps happening, open Titan Settings, disconnect Google Calendar and connect it again. (Code: G-SIGNIN-FAILED)

Why it happens

Google's sign-in ended without giving Titan what it needs to connect. It is usually a one-off, for example when the window is interrupted part way through.

How to fix it

1Click Sync Schedule again.
2If it fails again, open Titan Settings and click Disconnect Google Calendar.
3Click Connect Google Calendar and sign in again.
4Still failing? Email us with the code.

G-NOT-FOUNDCalendar not found

Titan couldn't find the calendar it syncs to. It may have been deleted. Open Titan Settings and choose a calendar under "Sync To Calendar", then sync again. (Code: G-NOT-FOUND)

Why it happens

Titan remembers which calendar it syncs to. Google says that calendar no longer exists, most often because it was deleted in Google Calendar.

How to fix it

1Open Titan Settings.
2Find "Sync To Calendar". If your calendars aren't listed, click "Load my calendars" and sign in to Google.
3Choose the calendar you want your shifts in, or leave it on Auto and Titan will make a new "Home Depot Work Schedule" calendar.
4Go back to Workforce Tool and click Sync Schedule.

G-SERVERGoogle Calendar is having problems

Google Calendar is having trouble right now. Nothing is wrong on your end. Try again in a few minutes. (Code: G-SERVER)

Why it happens

Google's own systems reported a problem. It is on Google's side and normally passes within minutes.

How to fix it

1Wait a few minutes. The problem is at Google, so there is nothing to change on your side.
2Click Sync Schedule again.

G-UNKNOWNUnexpected Google Calendar error

Google Calendar returned an unexpected error. Try again, and if it keeps happening, disconnect and reconnect Google Calendar in Titan Settings. (Code: G-UNKNOWN)

Why it happens

Google answered with an error Titan doesn't recognise. It isn't one of the known causes on this page.

How to fix it

1Click Sync Schedule again.
2If it keeps happening, open Titan Settings, click Disconnect Google Calendar, then Connect Google Calendar.
3Still failing? Email us the whole message, including the code and anything written after it in the brackets.

Workforce Tool

Codes starting with W- are about reading your schedule from wft.homedepot.com.

W-SIGNINNot signed in to Workforce Tool

Titan couldn't read your schedule because you're not signed in to Workforce Tool. Sign in at wft.homedepot.com, refresh that page, then sync again. (Code: W-SIGNIN)

Why it happens

Titan reads your schedule through the Workforce Tool page you are signed in to. If you have been signed out, or your sign-in there has run out, Workforce Tool stops answering Titan.

How to fix it

1Open wft.homedepot.com and sign in the way you normally do.
2Refresh the page and check that you can see your schedule.
3Click Sync Schedule in Titan.

W-NOT-FOUNDSchedule not found

Workforce Tool couldn't find a schedule for your employee ID. Check that your LDAP ID is correct in Titan Settings, then sync again. (Code: W-NOT-FOUND)

Why it happens

Titan asks Workforce Tool for the schedule that belongs to the LDAP ID saved in Settings. Workforce Tool had no schedule for that ID, which usually means the ID is mistyped.

How to fix it

1Open Titan Settings and find your LDAP ID.
2Check that it matches the ID you use to sign in to Workforce Tool, with no extra spaces or missing letters. Correct it if needed.
3Open wft.homedepot.com and check that it shows a schedule for you.
4Click Sync Schedule in Titan.

W-BUSYToo many requests to Workforce Tool

Workforce Tool is limiting requests right now. Wait a few minutes, then sync again. (Code: W-BUSY)

Why it happens

Workforce Tool limits how many requests it accepts in a short time. Titan reached that limit. It clears by itself.

How to fix it

1Wait about five minutes. Clicking Sync Schedule over and over makes the wait longer.
2Click Sync Schedule once.

W-SERVERWorkforce Tool is having problems

Workforce Tool is having trouble right now. Nothing is wrong on your end. Try again in a few minutes. (Code: W-SERVER)

Why it happens

Workforce Tool's own systems reported a problem. It is on Home Depot's side, not yours.

How to fix it

1Wait a few minutes. The problem is with Workforce Tool, so there is nothing to change on your side.
2Check that wft.homedepot.com opens and shows your schedule.
3Click Sync Schedule again.

W-UNKNOWNUnexpected Workforce Tool error

Workforce Tool returned an unexpected error. Refresh the wft.homedepot.com page and sync again. (Code: W-UNKNOWN)

Why it happens

Workforce Tool answered with an error Titan doesn't recognise. Refreshing the page fixes most of these.

How to fix it

1Refresh the wft.homedepot.com page.
2Check that you are still signed in and can see your schedule.
3Click Sync Schedule in Titan.
4Still failing? Email us the whole message, including the code and anything written after it in the brackets.

General

Not about Google or Workforce Tool.

NET-OFFLINENo internet connection

Titan couldn't reach the internet. Check your connection, then sync again. (Code: NET-OFFLINE)

Why it happens

Titan tried to reach Workforce Tool or Google and got no answer at all. That happens when your computer is offline, or the connection dropped for a moment.

How to fix it

1Check that your Wi-Fi or data is on.
2Open any other website to make sure the internet is working.
3Click Sync Schedule again.